Accepted Methods of
accept Visa, Mastercard, American
Express and Discover.
Shipping Time. The time needed to
ship merchandise will vary depending on the shipment's location and the
particular time of year. Normal production time for orders is 10 to 14 working days.
Shipping Methods. Your package will go out by UPS or Priority Mail. Depending on location, UPS & Priority Mail will deliver as follows: For the Midwest: 2 to 3 working days For the East: 3 to 4 working days For the West: 4 to 5 working days. Be sure to submit both physical and mailing addresses for shipping purposes. Some items may ship direct from the manufacturer.
Damaged Shipments. Damaged shipments from
handling must be claimed with the freight carrier. If any cartons are missing
or damaged, be sure to note this on the freight bill. If you notice concealed
damage after the driver has left, keep all the packing and call the freight
carrier to return and inspect the damage and file a claim. We are not
responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product
appears to have a manufacture’s defect, email our Customer Service department
for instructions. Do not return products to us without first contacting us to
receive instructions. If an item is to be returned to us due to manufactures
defect, you must first receive a Return Authorization
Number. No packages will be accepted without a Return
Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for
any return merchandise must be secured from our return department. You have 30
days from the ship date to receive refunds. You must email the refund request
(with "RETURN" in the subject field), at which time
the return authorization number (RA#) with return
instructions will be sent to you. No packages will be accepted without a Return
Authorization Number written clearly on the package. Products being returned
must have a RA# issued before returned.
If you received a different product than initially purchased, the item
must be returned with the following:
- All original
contents (product, manuals, instructions, etc.).
invoice or receipt.
Once a return is authorized by our return department you
- Return the item to the address given to
you by our return department.
- Write the Return Authorization Number
clearly on the box or package.
- Keep your shipping records for proof of
shipment in the event of loss of returned merchandise. Returns shipped via U.S.
Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We
cannot be held liable for return merchandise that does not reach our return
We can refund shipping costs only if the return is a
result of our error. You are responsible for all freight charges
on shipments that are refused or returned with no fault on our part. We are not
responsible for incidental or consequential damages or losses to defective
products, errors in shipping your order, or other errors. The limit of our
liability is the replacement cost of any item you purchase from us.